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Author Topic: Basic Guidelines on Asking for Help  (Read 37569 times)

movax

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Basic Guidelines on Asking for Help
« on: November 10, 2005, 09:39:02 PM »

Here are some basic guidelines you should follow when posting for help:

1. Coherent / Understandable post (NO AOLSpeak)

Sounds simple, doesn't it? Sadly, it's hard for some to follow. Of course, if your native language isn't English, please indicate that so you aren't flamed out of existence, and paste your native language as well, as we might have a staff member who speaks your native language. :)

(We can currently scrounge up people who speak the following languages on short notice: English (duh), German, French, Swedish, Danish, Estonian, Hungarian, Czech, Slovenian, Portuguese (Brazil), Japanese, Chinese (mandarin) and Korean.)

2. Relevant Information

Quote from: random newb
Help me my anime won't play the file is a mkv. I get no video but audio. plz help!
The above post is pretty much useless to us, as we have no idea what CPU he has, the amount of RAM he has, what file it is, etc. You should generally at least provide simple information like:

    Operating system (Windows 98, XP...), CPU, amount of RAM (you can use the CCCP Insurgent to obtain this information)
    Filename of the file in question
    Results of a CCCP Insurgent scan of your system
    Which player you are using
    If other files of the same type (AVI, MKV etc.) work or not.
    The exact text of any error messages.
    What things you've already done to try to solve the problem.
    And of course, any other knowledge that you think might help us in solving your problem is welcome.

3. Read the FAQ First!

Posting a question that is already answered in the FAQ will get you laughed at. Of course, if you want clarification about something in the FAQ, feel free to post.

4. Resources

CCCP Troubleshooting Guide
CCCP General FAQ
CCCP Player FAQ
CCCP Technical FAQ
CCCP IRC Channel (Will open in IRC Client) or CCCP Java IRC if you do not have a client.
« Last Edit: April 17, 2008, 09:37:01 AM by movax »
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TheFluff

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Basic Guidelines on Asking for Help
« Reply #1 on: July 25, 2006, 08:15:05 PM »

On this forum, you will frequently be asked to use the CCCP Insurgent (read more about it here) to provide us with lots of detailed information about your system.
The logs the insurgent produces are frequently very long, and to avoid having to scroll fifty miles in every topic, there's two things you can and should do.

Either:

1. use the forum's hide tags to make the logs appear only on the click of a button, like this:
Code: [Select]
[hide=click to see log]Long-ass Insurgent log here[/hide]
This will, when posted, look like this:
(click to show/hide)


2. or, if you don't want it on the forums at all for some reason, you can use the CCCP Pastebin, located at http://cccp.pastebin.com - usage should be obvious, but rembember to LINK US TO YOUR ENTRY, or we won't know  which one is yours.


Moderators: don't hesitate to edit in the hide tags - it makes browsing through topics quickly much, much easier.
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namaiki

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Re: Basic Guidelines on Asking for Help
« Reply #2 on: June 14, 2011, 09:28:09 PM »

Also, please make sure that you are using the version of MPC-HC and other components that CCCP has installed.
Make sure you have the latest CCCP installed. (10-10-10)

Open the affected file in MPC-HC and list what is in the menu: Play-> Filters.
« Last Edit: June 14, 2011, 09:32:01 PM by namaiki »
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When asking for help, please do the following:
1. Open the video in MPC-HC and tell me what items are listed in the menu: 'Play-> Filters.'
Download the CCCP Insurgent and:
2. Tools > Media Information > "problem file"
3. Tools > Test Render > "problem file"
4. Tools > CRC Check > "problem file"
5. File > Save Log
6. Open the log you just saved in Notepad and copy the entire contents into your next post.
 

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